Product Comparison

Global Relay Archive vs Smarsh

Common Comparisons

Overall Score
Features
Ease of Use for Administrators
Ease of Use for End Users
Support
Value for Money
Customer Satisfaction

Summary

Review date: September 28th 2018

Snapshot: Offers archiving for email, instant messaging mobile and social media with searching and analytics.

Who are Global Relay?

Global Relay are a leading provider of cloud-based message archiving and eDiscovery solutions. Founded in 1999 they manage data for more than 20,000 customers globally. They’re core customers are financial intuitions. They offer an archiving service that unifies all of an organization’s electronic communications in a single archive. This includes email, instant messaging, mobile communications and social media. They store data for up to 400,000 users in one archive, in a searchable database. These records are non-rewritable and tamper-proof to ensure legal compliance. They also store all meta-data and comprehensive logging and audits.

For: Larger organisations, especially financial institutions, looking for comprehensive auditing and logging of all electronic communications.

Not For: Small and midsized businesses looking for a low-cost email archiving solution.

Global Relay Features:

  • Offers archiving of multiple electronic communications beyond email, with instant messaging, market data chat, mobile messaging, social media, voice and web
  • Reliable and secure communications archiving, which only stores data once to save money and storage space
  • Archive is completely tamperproof with comprehensive eDiscovery tools and legal hold, ensuring full legal compliance
  • End users can access their own archive with manageable policies, without being able to edit them
  • Archives can be accessed on mobile, web and within Outlook
  • Full auditing of who has accessed the archive with flexible, role-based permissions
  • Easy to use service, with fast support response times
  • Allows very specific keyword searches
  • Range of analytical features, with communication timelines, interactive charts and user activity monitoring which can help improve the overall security of a business’s

Expert Insight:

Global Relay offers an advanced and comprehensive email archiving service. The archive is secure and tamperproof, able to scale and secure large amounts of data. The archive can store all types of electronic communications, including wit instant messaging platforms such as Slack. This will help ensure full legal compliance and prevent data loss for large enterprises. There a range of audits available and admin controls such as retention policies and roles-based access. However, smaller companies should be aware that the service is very expensive. Fees to export data are very high, with some customers reporting they were billed up to $50 per GB, leading to an overall cost of $82,500 to transfer their archive to another platform. Global relay also does not advertise an SLA on archiving speed.

While costs can be high, the advanced admin features and analytics make this platform a strong solution for larger companies who need full archiving of all email communications. This is a one-stop shop for securing and storing all electronic communications within a business. If this meets your criteria, consider shortlisting Global Relay.

Overall Score
Features
Ease of Use for Administrators
Ease of Use for End Users
Support
Value for Money
Customer Satisfaction

Summary

Review date: September 29th 2018

Snapshot: Smarsh ensures compliance by archiving all emails and attachments.

Who are Smarsh?

Smarsh offer archiving solutions to help companies strengthen their compliance and eDiscovery. Smarsh Archiving supports all email platforms, securely storing emails for legal purposes. They offer basic archiving, as well as a more professional archiving service. This enterprise service is expensive and aimed predominately at regulated financial companies. Many of their other customers are banks and government agencies. Smarsh stores all email communications, as well as attachments.

For: Large enterprises, especially though in the financial sector, looking for email archiving including attachments.

Not For: SMBs looking for a low cost, user-friendly basic archiving solution.

Smarsh Features:

  • Messages are captured automatically and sent encrypted to the archive
  • Messages within the archive cannot be edited or deleted to ensure legal compliance
  • All archive data is indexed and has a full range of eDiscovery tools for fast searching and exporting
  • Messages are archived in the context they were sent, so businesses get full visibility over conversations
  • Images and attachments sent within emails are also archived
  • Archive is fully compliant, showing meta-data such as who sent the email, at what time, and to which recipients
  • Messages can be stored indefinitely to meet compliance needs
  • End users can access their own personal email archive

Expert Insight:

Smarsh Archiving is a technically impressive service which offers a range of archiving features. The archive is secure with emails automatically stored in an encrypted format where they cannot be edited or deleted. There are a range of eDiscovery tools to make searching and exporting emails easy. Messages are stored with attachments, and within the context in which they were originally sent, which makes it easy to export whole conversations if needed for legal reasons.

However, there have been some problems put forth by customers about the service. This is primarily cantered around the cost of the service, and around high export fees from removing emails in bulk from the archive. The advanced features offered by Smarsh means that the platform can also be difficult to use, meaning it is not an ideal solution for small and medium sized companies. Larger organizations looking for advanced archiving features, however, should consider Smarsh.

Overall Score
Features
Ease of Use for Administrators
Ease of Use for End Users
Support
Value for Money
Customer Satisfaction

Summary

Review date: September 28th 2018

Snapshot: Offers archiving for email, instant messaging mobile and social media with searching and analytics.

Who are Global Relay?

Global Relay are a leading provider of cloud-based message archiving and eDiscovery solutions. Founded in 1999 they manage data for more than 20,000 customers globally. They’re core customers are financial intuitions. They offer an archiving service that unifies all of an organization’s electronic communications in a single archive. This includes email, instant messaging, mobile communications and social media. They store data for up to 400,000 users in one archive, in a searchable database. These records are non-rewritable and tamper-proof to ensure legal compliance. They also store all meta-data and comprehensive logging and audits.

For: Larger organisations, especially financial institutions, looking for comprehensive auditing and logging of all electronic communications.

Not For: Small and midsized businesses looking for a low-cost email archiving solution.

Global Relay Features:

  • Offers archiving of multiple electronic communications beyond email, with instant messaging, market data chat, mobile messaging, social media, voice and web
  • Reliable and secure communications archiving, which only stores data once to save money and storage space
  • Archive is completely tamperproof with comprehensive eDiscovery tools and legal hold, ensuring full legal compliance
  • End users can access their own archive with manageable policies, without being able to edit them
  • Archives can be accessed on mobile, web and within Outlook
  • Full auditing of who has accessed the archive with flexible, role-based permissions
  • Easy to use service, with fast support response times
  • Allows very specific keyword searches
  • Range of analytical features, with communication timelines, interactive charts and user activity monitoring which can help improve the overall security of a business’s

Expert Insight:

Global Relay offers an advanced and comprehensive email archiving service. The archive is secure and tamperproof, able to scale and secure large amounts of data. The archive can store all types of electronic communications, including wit instant messaging platforms such as Slack. This will help ensure full legal compliance and prevent data loss for large enterprises. There a range of audits available and admin controls such as retention policies and roles-based access. However, smaller companies should be aware that the service is very expensive. Fees to export data are very high, with some customers reporting they were billed up to $50 per GB, leading to an overall cost of $82,500 to transfer their archive to another platform. Global relay also does not advertise an SLA on archiving speed.

While costs can be high, the advanced admin features and analytics make this platform a strong solution for larger companies who need full archiving of all email communications. This is a one-stop shop for securing and storing all electronic communications within a business. If this meets your criteria, consider shortlisting Global Relay.

Overall Score
Features
Ease of Use for Administrators
Ease of Use for End Users
Support
Value for Money
Customer Satisfaction

Summary

Review date: September 29th 2018

Snapshot: Smarsh ensures compliance by archiving all emails and attachments.

Who are Smarsh?

Smarsh offer archiving solutions to help companies strengthen their compliance and eDiscovery. Smarsh Archiving supports all email platforms, securely storing emails for legal purposes. They offer basic archiving, as well as a more professional archiving service. This enterprise service is expensive and aimed predominately at regulated financial companies. Many of their other customers are banks and government agencies. Smarsh stores all email communications, as well as attachments.

For: Large enterprises, especially though in the financial sector, looking for email archiving including attachments.

Not For: SMBs looking for a low cost, user-friendly basic archiving solution.

Smarsh Features:

  • Messages are captured automatically and sent encrypted to the archive
  • Messages within the archive cannot be edited or deleted to ensure legal compliance
  • All archive data is indexed and has a full range of eDiscovery tools for fast searching and exporting
  • Messages are archived in the context they were sent, so businesses get full visibility over conversations
  • Images and attachments sent within emails are also archived
  • Archive is fully compliant, showing meta-data such as who sent the email, at what time, and to which recipients
  • Messages can be stored indefinitely to meet compliance needs
  • End users can access their own personal email archive

Expert Insight:

Smarsh Archiving is a technically impressive service which offers a range of archiving features. The archive is secure with emails automatically stored in an encrypted format where they cannot be edited or deleted. There are a range of eDiscovery tools to make searching and exporting emails easy. Messages are stored with attachments, and within the context in which they were originally sent, which makes it easy to export whole conversations if needed for legal reasons.

However, there have been some problems put forth by customers about the service. This is primarily cantered around the cost of the service, and around high export fees from removing emails in bulk from the archive. The advanced features offered by Smarsh means that the platform can also be difficult to use, meaning it is not an ideal solution for small and medium sized companies. Larger organizations looking for advanced archiving features, however, should consider Smarsh.