Comparison

Compare Hotjar vs Lucky Orange

See this comparison of Hotjar vs Lucky Orange.

Snapshot

Easy to use visitor heat mapping, visitor recording and website polling platform

For

Customers looking for an easy way to monitor users and obtain customer feedback to help generate more leads and increase usability.

Not For

Customers looking to create the most customizable advanced surveys.

What is Hotjar?

Hotjar is a market leading website conversion tool. It’s an ideal way for businesses, to monitor how their website is being engaged with by visitors. The service also allows you to obtain customer feedback, by creating custom polls and calls to action. Hotjar argues these features allow you to fine-tune your website to generate more leads.

Profile: Hotjar

Category:
Website Conversion Tools
Website:
hotjar.com
Founded:
2014
Headquartered:
Global
Deployment:
Snippet on website
Starting Price:
$89 / month
Suitable For:
SMB, Enterprise, Design Agencies

Features

  • High quality heat maps showing where users are clicking and how far users are scrolling down pages
  • Session recording allows you to see exactly how users are interacting with pages easily
  • Surveys and polls are easy to create and customizable, allowing you to create forms to generate leads or gain customer feedback
  • Reporting is comprehensive, showing a range of user data such as conversion funnels which show where users enter and leave your website
  • Easy to get started with the service, with only one line of code needed to implement
  • Platform allows you to test how web pages are performing and discover where visitors are coming from
  • Good tools to view lead conversion rates and set goals to improve them
  • Very simple to use and intuitive service with a great range of features

Expert Insight

Hotjar is one of the most fully featured and intuitive website conversion tools available. It has a range of high quality tools to monitor user behavior. This includes heatmapping of maps, clicks and mouse movements. Hotjar also gives you full recording of user sessions. These are invaluable to identifying areas where your site can be more user friendly, however they could go further by allowing real time session recordings.

Hotjar helps you learn what users like about your site, and how they interact with it. Hotjar does give you some information about users, such as their location, and if they are visiting from a company, what domain they use. Hotjar allows you to easily create polls and customer surveys, although an area they could improve is in making these more customizable. Hotjar is a good option, especially for small businesses, looking for a website conversion tool. It’s easy to implement and easy to use to identify and fix website issues.

Snapshot

Heatmaps, visitor recordings, live chat and conversion funnels in one platform

For

Customers looking for a good all round conversion tool with the ability to live chat with website visitors in real time.

Not For

Customers looking for the most customisable polls and forms or customers looking to monitor behavior changes over a long period of time.

Who are Lucky Orange?

Lucky Orange is a popular website conversion tool, used on over 100,000 websites. It offers users a range of features to help you engage the people visiting your website. These include a simple to use dashboard, giving you access to a range of analytics and reports. These reports show conversion funnels which tell you where people are entering and leaving your website. The product gives you ways to view user behavior with heat maps and visitor recordings. You can also set up polls and chat to visitors in real time. Lucky Orange has positioned itself, as an affordable, accessible service, with a good range of features.

Profile: Lucky Orange

Category:
Website Conversion Tools
Website:
luckyorange.com
Founded:
Shawnee Mission, KS, US
Headquartered:
USA
Deployment:
Javascript code inserted onto website
Starting Price:
$10 / user / month

Features

  • Dashboard is easy to understand and customizable, allowing you to put the information you want to see on the front page
  • Strong analytics and reporting of visitors, such as top visited pages, landing pages, and where readers have come from
  • You can view users of your site in real time, view their past activity, and then start a live chat with them
  • Good range of audience segments to find the audience you need to drive more engagement with
  • Very cost effectivee service
  • Dynamic heatmaps that allow you to see how visitors are interacting with drop down menus, a feature not available with some other platforms
  • Building forms and live chats is easy with advanced features such as ‘Suggested Response’ for automated replies

Expert Insight

Lucky Orange is a great platform to make sure your website is working well and to engage with users. It offers a range of monitoring capabilities which allow you to see how users are interacting with your site and content. The major strength of this service is that it allows you to see what users are doing in real time and allows you to initiate a chat with them through the platform. This can be a really useful tool to get feedback, which is much more personalized than the more static forms offered by some competitor services.

Lucky Orange could be improved in the design department. It’s user interface and dashboard are fully featured but is not as intuitive as some competitors. Poll and live chat windows could also be improved to make them more customizable. However, this is a very well-priced platform with a lot of features to help you improve the engagement with your website.