Product Comparison

Hotjar vs Lucky Orange

Common Comparisons

Overall Score
Behvaiour Monitoring
Reports and Analytics
Polling and Feedback
Administration

Summary

Review date: January 22nd 2019

Hotjar is a market leading website conversion tool. It’s an ideal way for businesses, especially small businesses, to monitor how their website is being engaged with by visitors. The service also allows you to obtain customer feedback, by creating custom polls and calls to action. Hotjar argues these features allow you to fine-tune your website to generate more leads.

Benefits of Hotjar

  • High quality heatmaps showing where users are clicking and how far users are scrolling down pages
  • Session recording allows you to see exactly how users are interacting with pages easily
  • Surveys and polls are easy to create and customisable, allowing you to create forms to generate leads or gain customer feedback
  • Reporting is very comprehensive, showing a range of user data such as conversion funnels which show where users enter and leave your website
  • Easy to get started with the service, with only one line of code needed
  • Great amount of data to test how webpages are performing and where visitors are coming from
  • Good tools to view lead conversion rates and set goals to improve them
  • Very simple to use and intuitive service with a great range of features

What you should know about Hotjar

  • Polls cannot be fully customised and follow a standard design format. More customisation options would be beneficial to businesses
  • There is no option for real time alerts when polls are carried out, or ways to respond to customers who have filled in a form without providing contact details

Expert Insights Verdict on Hotjar

Hotjar is one of the most fully featured and intuitive website conversion tools available. It has a range of high quality tools to monitor user behaviour. This includes heatmapping of maps, clicks and mouse movements. Hotjar also gives you full recording of user sessions. These are invaluable to identifying areas where your site can be more user friendly. It also helps you learn what users like about your site, and how they interact with it. Hotjar does give you some information about users, such as their location, and if they are visiting from a company, what domain they use. Hotjar allows you to easily create polls and customer surveys, although an area they could improve is in making these more customisable.

Hotjar is easy to implement and intuitive to use. This is a good all round website conversion tool, especially well suited to small and medium sized businesses.

Overall Score
Behvaiour Monitoring
Reports and Analytics
Polling and Feedback
Administration

Summary

Review date: January 22nd 2019

Lucky Orange is a popular website conversion tool, used on over 100,000 websites. It offers users a range of features to help you engage the people visiting your website. These include a simple to use dashboard, giving you access to a range of analytics and reports. These reports show conversion funnels which tell you where people are entering and leaving your website. The product gives you ways to view user behaviour with heatmaps and visitor recordings. You can also set up polls and chat to visitors in real time. Lucky Orange has positioned itself, as an affordable, accessible service, with a good range of features.

Benefits of Lucky Orange

  • Dashboard is easy to understand and customisable, allowing you to put the information you want to see on the front page
  • Good analytics and reporting of visitors, such as top visited pages, landing pages, and where readers have come from
  • You can view real time users of your site, view their activity, and then start a live chat with them
  • Good range of audience segments to find the audience you need to drive more engagement with
  • Very cost effective service
  • Dynamic heatmaps that allow you to see how visitors are interacting with drop down menus, a feature not available with some other platforms
  • Building forms and live chats is easy with a range of great features such as suggested responses

What you should know about Lucky Orange

  • User interface is not as streamlined as some other platforms
  • Polls and on site live chat popups could be more customisable so as to match the branding of your website
  • Recordings are only stored for 30 days by default, which can make it difficult for users on more basic plans to see how user behaviour is changing over time

Expert Insights Verdict on Lucky Orange

Lucky Orange is a great platform to make sure your website is working well and to engage with users. It offers a range of monitoring capabilities which allow you to see how users are interacting with your site and content. The major strength of this service is that it allows you to see what users are doing in real time and allows you to initiate a chat with them through the platform. This can be a really useful tool to get feedback, which is much more personalised than the more static forms offered by some competitor services.

Lucky Orange could be improved in the design department. It’s user interface and dashboard are fully featured but is not as intuitive as some competitors. Poll and live chat windows could also be improved to make them more customisable. However, this is a very well-priced platform with a lot of features to help you improve the engagement with your website. This platform is also available to white label.

Overall Score
Behvaiour Monitoring
Reports and Analytics
Polling and Feedback
Administration

Summary

Review date: January 22nd 2019

Hotjar is a market leading website conversion tool. It’s an ideal way for businesses, especially small businesses, to monitor how their website is being engaged with by visitors. The service also allows you to obtain customer feedback, by creating custom polls and calls to action. Hotjar argues these features allow you to fine-tune your website to generate more leads.

Benefits of Hotjar

  • High quality heatmaps showing where users are clicking and how far users are scrolling down pages
  • Session recording allows you to see exactly how users are interacting with pages easily
  • Surveys and polls are easy to create and customisable, allowing you to create forms to generate leads or gain customer feedback
  • Reporting is very comprehensive, showing a range of user data such as conversion funnels which show where users enter and leave your website
  • Easy to get started with the service, with only one line of code needed
  • Great amount of data to test how webpages are performing and where visitors are coming from
  • Good tools to view lead conversion rates and set goals to improve them
  • Very simple to use and intuitive service with a great range of features

What you should know about Hotjar

  • Polls cannot be fully customised and follow a standard design format. More customisation options would be beneficial to businesses
  • There is no option for real time alerts when polls are carried out, or ways to respond to customers who have filled in a form without providing contact details

Expert Insights Verdict on Hotjar

Hotjar is one of the most fully featured and intuitive website conversion tools available. It has a range of high quality tools to monitor user behaviour. This includes heatmapping of maps, clicks and mouse movements. Hotjar also gives you full recording of user sessions. These are invaluable to identifying areas where your site can be more user friendly. It also helps you learn what users like about your site, and how they interact with it. Hotjar does give you some information about users, such as their location, and if they are visiting from a company, what domain they use. Hotjar allows you to easily create polls and customer surveys, although an area they could improve is in making these more customisable.

Hotjar is easy to implement and intuitive to use. This is a good all round website conversion tool, especially well suited to small and medium sized businesses.

Overall Score
Behvaiour Monitoring
Reports and Analytics
Polling and Feedback
Administration

Summary

Review date: January 22nd 2019

Lucky Orange is a popular website conversion tool, used on over 100,000 websites. It offers users a range of features to help you engage the people visiting your website. These include a simple to use dashboard, giving you access to a range of analytics and reports. These reports show conversion funnels which tell you where people are entering and leaving your website. The product gives you ways to view user behaviour with heatmaps and visitor recordings. You can also set up polls and chat to visitors in real time. Lucky Orange has positioned itself, as an affordable, accessible service, with a good range of features.

Benefits of Lucky Orange

  • Dashboard is easy to understand and customisable, allowing you to put the information you want to see on the front page
  • Good analytics and reporting of visitors, such as top visited pages, landing pages, and where readers have come from
  • You can view real time users of your site, view their activity, and then start a live chat with them
  • Good range of audience segments to find the audience you need to drive more engagement with
  • Very cost effective service
  • Dynamic heatmaps that allow you to see how visitors are interacting with drop down menus, a feature not available with some other platforms
  • Building forms and live chats is easy with a range of great features such as suggested responses

What you should know about Lucky Orange

  • User interface is not as streamlined as some other platforms
  • Polls and on site live chat popups could be more customisable so as to match the branding of your website
  • Recordings are only stored for 30 days by default, which can make it difficult for users on more basic plans to see how user behaviour is changing over time

Expert Insights Verdict on Lucky Orange

Lucky Orange is a great platform to make sure your website is working well and to engage with users. It offers a range of monitoring capabilities which allow you to see how users are interacting with your site and content. The major strength of this service is that it allows you to see what users are doing in real time and allows you to initiate a chat with them through the platform. This can be a really useful tool to get feedback, which is much more personalised than the more static forms offered by some competitor services.

Lucky Orange could be improved in the design department. It’s user interface and dashboard are fully featured but is not as intuitive as some competitors. Poll and live chat windows could also be improved to make them more customisable. However, this is a very well-priced platform with a lot of features to help you improve the engagement with your website. This platform is also available to white label.