LiveChat offer a fully featured website live chat tool. It’s easy to implement and get started, meaning you can quickly start chatting to customers. The service has a lot of great admin features which make it easy to manage a team of people live chatting with customers. The offline ticketing system is a major strength of this service, allowing customers to open support queries, even when the team is offline. There is a good range of customisability for chat windows, with a custom CSS editor to make chats look however you want. These features mean that you can fine tune the live chat window design, so it fits in well with the look of your website. It also means you can test different designs so that you can find the most engaging format for your customers.
LiveChat integrates with a huge range of other platforms, making it a good option if you want to connect with customers on Facebook, or with a tool like slack. It’s also easy to integrate with a CRM platform such as Hubspot. LiveChat is a market leading website live chat tool. It’s granular admin features makes it a good choice for larger companies who will have a team of people operating a large chat service.