Expert Insights product scores are generated from the verified user reviews on our platform. We ask users of the products listed on our platform about how likely they would be to recommend the product they are reviewing. We total the averages and generate a score from that data.
We include MSPs and Resellers as well as End Customers in our scoring methodology as we believe they have valuable experience and insight. If the reviewer leaves a review and has not used the service, the review score will not be counted to the product score.
On product pages in which we have less than 5 end user reviews, we will sometimes use customer feedback from other verified sources to generate a score.
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