Review

AppRiver SecureTide

2.8
(3 Reviews) Write a Review
AppRiver SecureTide

Snapshot

AppRiver offers spam and impersonation protection with daily reports.

For

Small to mid-sized organisations and MSPs looking for ease of use, strong spam protection and comprehensive analytics and reporting.

What is AppRiver SecureTide?

AppRiver is a business cyber security vendor founded in 2002 and based in Florida. In January 2019, they were acquired by Zix. AppRiver have a range of cloud based cyber security products that are primarily sold through resellers to companies around the world. Their email security solution is their flagship product. SecureTide is an email gateway product which blocks threats from entering your network. It offers spam and virus protection with a focus on analytics and reporting, while remaining an easy to use service. The service also offers phishing protection, impersonation prevention and domain spoofing protection.

AppRiver have been acquired by Zix, who are focussing on the SMB and MSP partner market with greater investment in the platform. They are currently integrating the Zix suite of email security and compliance solution into the AppRiver platform.

AppRiver Features:

  • Comprehensive email quarantines with multiple features and options
  • Outbound email filtering to stop outgoing threats
  • Simple deployment with no hardware or software installation needed
  • Easy to administer with modern user interface
  • User level filtering permission controls
  • Strong focus on reporting and analytics with daily spam and domain statistics reports
  • Well suited to MSPs and resellers with easy deployment and management
  • Strong threat intelligence informing the security platform with five anti-virus engines and ‘Phish Finder’ threat intelligence that learns from phishing attempts

Expert Insight:

AppRiver offers an email security solution with strong threat protection from impersonation attacks and daily reports and analytics. The service checks all names and email addresses to attempt to spot phishing attempts before they enter the email gateway. Spam filtering is robust, and all emails suspected of being a threat are placed into a fully featured and easy to manage quarantine. Daily reports and analytics are provided which can be useful to track threats and gain deeper visibility into email security. AppRiver also offers outbound email filtering. The service is very easy to deploy and administer which means it’s well suited to MSPs and small and medium sized businesses.

SecureTide doesn’t offer the most advanced or granular email security solution. However, it does offer a good layer of threat protection which is easy to manage. It offers organisations deeper insight into their email security and an easy to use service. Since the acquisition of AppRiver by Zix, customers have raised the issue of service outages.

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Profile: AppRiver SecureTide

Category:
Email Security Gateway
Vendor:
AppRiver
Website:
www.appriver.com
Founded:
2002
HQ:
Gulf Breeze, FL, US
Deployment:
Cloud, MX Record Redirection
Starting Price:
Min $50/month
Suitable For:
MSPs, Small Businesses

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User Reviews

Technical Account Manager

MSP

IT Infrastructure Consulting & Management, 25-100 employees

Used the product for: 2+ years

Jul 30, 2020

5.0

"The Best Virus / Spam Filtering Solution Out There!"

What did you like best when using this solution?

I have managed 300+ client environments that utilized various Appriver services.
Appriver utilizes 5 virus scanning engines. 3 are 3rd party that are not advertised & 2 are proprietary. This makes for a very effective mail security solution.
Appriver is also a highly customizable filter that can fit any industry or business. It also has some of the best reporting tools out there.

What did you dislike about using this solution?

Honestly, Appriver has developed a solid interface that makes overall management & customization a snap. There is absolutely nothing that I dislike about any of Appriver's services.

Describe your over overall experience with AppRiver SecureTide. Did you find this product solved your business needs?

The best aspect of Appriver's solutions is their support.
I have never had to wait more than 1-2 minutes to get a technician. They are well trained & provide excellent customer service.

It manager

Existing Customer

Na, 100-250 employees

Used the product for: 2+ years

Jul 3, 2020

3.5

"Appriver: Good but awkward for users."

What did you like best when using this solution?

Stops most virus and Malware. Which is the main reason that we use them. Support does respond quickly to Makers/ Virus issues.

What did you dislike about using this solution?

Users must report spam to one address (no response from Appriver on these submissions).
So users do not really know if a spam report request is valid or not. Other users have no visibility of spam request made by others.
Duplicate entries in their database of blocked or allowed senders and domains. Zix/ Appriver seems unable to fix this issue.

Describe your over overall experience with AppRiver SecureTide. Did you find this product solved your business needs?

For the most part. I am looking into alternatives though. Been with them for many years.

IT admin

MSP

IT, 10-25 employees

Used the product for: 2+ years

Jun 6, 2019

2.0

"Outage issues since AppRiver acquired by Zix"

What did you like best when using this solution?

Ability to purchase 0365 mailboxes and email filtering from one vendor.

What did you dislike about using this solution?

Regular outages. It’s affecting our reputation with our clients.

Describe your over overall experience with AppRiver SecureTide. Did you find this product solved your business needs?

We an MSP and purchase O365 mailboxes from AppRiver. The 0365 mailboxes are protected using SecureTide. There have been issues with SecureTide in March, April and May ‘19 where it has gone down and delivered Internet email to 0365.

We have renamed it 0355 due to the outages. These issues seem to have got worse since Zix acquires AppRiver.