"Avanan: Best in Class Customer Service, Products, and Features"
What did you like best when using this solution?
The program installed pretty much instantly with zero interference to our Office 365 Environment. The program itself is very robust and has a lot of cool features and they continue to add more as each update comes out. It has a very clean and intuitive user interface and it very easy to pick up on everything after your initial training session. There is also a level of customization to the menus and to the interfaces.
When creating custom queries there are hundreds of options and it will take time and practice to learn them all. However, you can submit any question to the customer support team, and they will answer anything you throw at them and help you understand.
I also like that it is API based. It works in conjunction with the standard office 365 security features, instead of replacing them and rendering them useless, like the other popular solutions on the market. This makes for a faster and more efficient experience in my opinion and from what I have seen.
What did you dislike about using this solution?
I honestly can't think of any major dislikes or complaints. Any time I have had any issues or questions, I have been able to get it resolved or I have been able to get an answer form the support team.
It simply does what I need it to do and that's enough for me.
Describe your over overall experience with Avanan Email Security. Did you find this product solved your business needs?
Before Avanan, we had no additional security for our Office 365 environment. Avanan was an option that was easily implemented and immediately started producing results with phishing and malware hits. The amount of stuff that Avanan has caught for us makes me wonder how much stuff was getting through before with the standard O365 protection and ATP. The major benefit to us as a company was protecting us from phishing, malware, or ransomware threats. This allows us to keep our business continuity without interruption.