"Drift has improved our number of live chat conversions!"
What did you like best when using this solution?
The live chat is great, with loads of great features. It's awesome to know when someone has opened the messages and schedule meetings within the live chat. There are some cool features, like being able to get profiles of website visitors. You can also see old conversations with live chat customers, which is great to go back and check out past issues that customers have had.
What did you dislike about using this solution?
Sometimes the mobile app can be a little frustrating to use. The back end has a lot of features and so took some time to learn, but it's very user friendly.
Describe your over overall experience with Drift. Did you find this product solved your business needs?
Drift is an aweosme tool for live chats with website customers. We generate more conversions using Drift than we did before, and we capture a lot of new prospects we wouldn't have otherwise. A lot of our customers don't like setting up calls or getting in touch with sales right off the bat, so being able to speak to them using live chat is great, we can set meetings and schedule calls very easily.