"Good Website Conversion Tool, With Strong Heatmaps and Analytics"
What did you like best when using this solution?
The recording and heatmapping are great. You can easily identify the most clicked areas of the site, see where visitors are getting lost and identify bugs. It's very useful for getting calls to actions right, and identifying which pages are getting good readership. I like the function where you can see what percentage of users are getting to the bottom of a page, as it helps to see how engaging article content is.
What did you dislike about using this solution?
I dislike that you can't find out more about website visitors, and that you can't record visitors on a specific page without paying for a higher subscription model.
Describe your over overall experience with Hotjar. Did you find this product solved your business needs?
Overall, the free and lower cost tiers of Hotjar work really well. As a small business this tool is invaluable to track bugs on our website and make sure calls to actions are working well. Recording visitors is a very useful feature and is crucial for designing new pages, because it lets us know exactly how people use our site. The heatmaps are good too, showing where people are clicking. One good feature which could be added is giving businesses more analysis about what the data is telling us and how we can use it to our advantage. Overall, I recomment Hotjar.