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LiveChat

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LiveChat

Snapshot

Live Chat software

For

Companies who need to integrate with a number of platforms and manage a team of agents.

What is LiveChat?

LiveChat is a website live chat platform which allows you to easily implement live chats onto your website. LiveChat has a focus on simplicity, ease of use, and a variety of integrations. The service offers a range of features to help you track how people are interacting with your site, as well as features to make sure the live chatting works well for your business. This includes a range of admin tools, and integrations. LiveChat is one of the most popular live chatting tools used by global companies such as McDonalds, PayPal and Ikea.

Features

  • Easy to install and get chatting to customers
  • Ability to see what people are typing before they hit send to best answer their query
  • You can view the full chat history of individual visitors
  • Customer data is stored and filtered to help build audience profiles
  • Easily integrates with over 130 tools including Mail Chimp, Facebook Messenger and Slack
  • Good level of admin controls to set up accounts for customer service teams and see how agents are being rated by customers
  • Suited for a team of people to manage a range of customer needs
  • Ticketing system for when all of your agents are offline
  • Offers real time visibility over how people are using your site, and can start chats with people based on specific actions

Expert Insight

LiveChat offer a fully featured website live chat tool. It’s easy to implement and get started, meaning you can quickly start chatting to customers. The service has a lot of great admin features which make it easy to manage a team of people live chatting with customers. The offline ticketing system is a major strength of this service, allowing customers to open support queries, even when the team is offline. There is a good range of customisability for chat windows, with a custom CSS editor to make chats look however you want. These features mean that you can fine tune the live chat window design, so it fits in well with the look of your website. It also means you can test different designs so that you can find the most engaging format for your customers.

LiveChat integrates with a huge range of other platforms, making it a good option if you want to connect with customers on Facebook, or with a tool like slack. It’s also easy to integrate with a CRM platform such as Hubspot. LiveChat is a market leading website live chat tool. It’s granular admin features makes it a good choice for larger companies who will have a team of people operating a large chat service.

Get a Quote

Profile: LiveChat

Category:
Live Chat Software
Vendor:
LiveChat
Website:
livechatinc.com
Founded:
2002
HQ:
Wroclaw, Poland
Deployment:
Javascript code inserted onto website
Starting Price:
$19 user / month
Suitable For:
SMB, Enterprise teams

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