Smartlook

COMPANY: Smartlook

Smartlook is a qualitative analytics solution for web and mobile helping over 200,000 businesses of all sizes and industries answer the “whys” behind users’ actions — why do users churn, or why aren’t they using a feature, or why are they skipping onboarding? Now you can eliminate the guesswork.

This product is:

For: Small to midsized companies looking for easy to use comprehensive customer behaviour mapping and conversion funnels.

Not for: Larger companies looking for advanced data driven A/B testing functionality.

Overall Score

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Overall Score

USER REVIEWS (0)

Smartlook Review

Review date: January 22nd 2019

Smartlook is a website conversion platform offering qualitative analysis of mobile apps and webpages. Smartlooks offers functionality to help you increase conversions by improving the customer experience of your website. This includes session recordings and heatmaps which show the whole customer journey. They have a focus on showing the customer story, contextualising the data over how users are engaging with your website. Smartlook also offer functionality for mobile applications.

Benefits of Smartlook

  • Fully featured session recording which identifies customers by the information you have stored in your database, and allows you to view JavaScript errors in the console
  • Heatmaps can be segmented into new and returning visitors, which will help you identify problems new visitors are having more easily
  • Event tracking is automatically added to all pages, which can be used to create conversion funnels
  • Conversion funnels are detailed, use session recordings and allow you to break down audience segments to see where specific groups are dropping off most commonly
  • Integrates with over 50 tools and platforms
  • Strong behavioural analytics and customer profiling
  • Easy to use platform with intuitive UI

What you should know about Smartlook

  • There is no functionality to create forms and polls, but you can integrate with third party services that will do so

Expert Insights Verdict on Smartlook

Smartlook is a good solution for customers looking for customer behaviour tracking. There is a range of heatmaps available. Session recordings and event tracking is accessible and effectively show you how users are engaging with your website. The conversion funnel functionality is a stand out feature of this service. Funnels are easy to set up and offer features such as being able to view session recordings at any stage and being able to drill down into different customer segments. This makes it easy to identify the customer journeys of a certain group of users.

Smartlook is an easy to use, low cost service. It’s a good option for small to midsized companies looking for a website conversion platform to track visitor behaviours.

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Smartlook Vendor Overview

Smartlook is a qualitative analytics solution for web and mobile helping over 200,000 businesses of all sizes and industries answer the “whys” behind users’ actions — why do users churn, or why aren’t they using a feature, or why are they skipping onboarding? Now you can eliminate the guesswork.

Website https://www.smartlook.com/
Employees on LinkedIn 30
Glassdoor Rating (2 reviews)
Founded 2016
Revenue Unknown
Headquarters Brno, Czech Republic
Support Team Location(s) Brno, Czech Republic

Smartlook Service Overview

Smartlook Knowledge Base https://www.smartlook.com/help/onboarding/
Smartlook School https://www.smartlook.com/blog/category/smartlook-school/
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Smartlook Features

Explore the features offered by Smartlook.

Smartlook Features

Feature Description
Behaviour Monitoring Video replays of users sessions. Click, move and scroll heatmaps.
Reporting and Analytics JavaScript error reporting. Detailed conversion funnels can be created with different audience segments.
Polling and Feedback Integrates with third party polling and feedback companies.
Administration Session recordings can be easily shared across different teams, so UX developers can quickly fix problems.
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Pricing

Smartlook Pricing

Package Price
Free £0
Starter Starting from $19
Power Starting from $79
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Score Breakdown

Behvaiour Monitoring
Reports and Analytics
Polling and Feedback
Administration

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