"Dated Email Security Solution"
What did you like best when using this solution?
It gave us another layer of email protection to stop spam and viruses. Strong brand name. Reliable service - the service didn't go down on us.
What did you dislike about using this solution?
The service is sold on a modular basis. The basic package included anti-spam and anti-spam. Content control and image control are extras that you have to pay for. Archiving and continuity aren't built into the service.
We have lost connection to our on-prem Exchange server a couple of times due to an outage with our ISP. One outage lasted 7-hours. However, Symantec didn't deliver the queued emails for a further 7-hours, resulting in a delay of 14-hours from when the emails were sent to when we received them. We spoke to the Symantec support team and they were unable to push the emails through. We discovered that if the mail server had been down for more than 14-hours, the system only retrys once every 12-hours for up to 7-days.
Describe your over overall experience with Symantec Email Security.cloud. Did you find this product solved your business needs?
Overall, this solution does a good job at stopping spam. However, the service has numerous quirks that are frustrating. End user spam digest only allows users to release emails - no option to whitelist. Setting up content control policies are complicated and there is a delay from setting up the policy to it being implemented. If emails are queuing for inbound delivery, you don't have visibility of them.
MessageLabs were the leader in email security and had a great brand name. Symantec acquired MessageLabs a decade ago and have benefited from being a *large brand name*. However time has moved on and just having a great brand isn't enough. The service hasn't kept up with competitors.
Last year we conducted a competitive evaluation and migrated to a competitors service.