Symantec Email

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Symantec Email


Email offers emerging threat prevention, spam filtering and robust malware protection.


Enterprise organizations requiring for a reliable service with a strong level of protection.

What is Symantec Email

Symantec are a market leader in cyber security products. They are a well-known global security vendor. Their email security platform aimed businesses is a cloud based secure gateway. This means it protects email threats before they enter an email network. It provides rapid response and remediation against spear phishing, ransomware, credential theft and other advanced attacks. The core focus of this protection is on emerging threat protection, phishing defence, malware protection and spam protection.

The email security service is based upon the MessageLabs service that Symantec acquired in 2008. Symantec’s Enterprise cyber security division has been acquired by Broadcom, leading to concerns from customers and analysts about spending cuts to support and research and development for Email Security.Cloud.

Symantec Email Features:

  • Sandboxing and behaviour analysis functionality protect businesses from emerging threats such as ransomware
  • Strong phishing defence capabilities with threat isolation and impersonation controls
  • Malware and anti-spam protection with anti-virus engines and reputation based analysis
  • Symantec operates a market leading global intelligence network with information from over 175 million endpoints
  • Integrates well with other Symantec products such as data loss protection and encryption
  • Reports and analytics allow deep insights into the attacks
  • Time of click link protection helps stop sophisticated attack campaigns
  • Provides sandbox testing of attachments to protect against malware and ransomware

Expert Insight:

Symantec offer a email security solution aimed primarily a mid-sized to larger organisations. It offers organisations a good level of protection against phishing attacks, spam and malware and new emerging threats. The platform is powered by a huge intelligence network which ensures that protection is up to date and relevant for new threats. However, despite the generally high level of threat protection offered by Symantec, this solution does not compare well to other email gateway products. There have not been many new features added, and the service has stagnated compared to smaller vendors such as Barracuda, who have more innovative solutions and are more heavily focused on email security for business.

Symantec offer a reliable, robust platform. It’s not the easiest to learn or deploy, but it does offer a high level of threat protection. Large businesses who are looking to implement a reliable service that works, could consider shortlisting Symantec. However, more innovative and specialized platforms are available for email security. The recent acquisition of Symantec raises questions about the future R&D in the product.

Should you consider leaving Symantec Email Security.Cloud (MessageLabs)?

Many customers of Symantec Email Security.Cloud will be nervous about Broadcom’s acquisition. Should you consider moving to an alternative solution? Read More

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Profile: Symantec Email

Email Security Gateway
Mountain View, CA, US
Cloud via MX Record Redirection
Starting Price:
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Suitable For:
Enterprise, email hosting providers

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User Reviews

Network Manager


Finance, 1,000-10,000 employees

Used the product for: 2+ years

May 9, 2019


"Dated Email Security Solution"

What did you like best when using this solution?

It gave us another layer of email protection to stop spam and viruses. Strong brand name. Reliable service - the service didn't go down on us.

What did you dislike about using this solution?

The service is sold on a modular basis. The basic package included anti-spam and anti-spam. Content control and image control are extras that you have to pay for. Archiving and continuity aren't built into the service.

We have lost connection to our on-prem Exchange server a couple of times due to an outage with our ISP. One outage lasted 7-hours. However, Symantec didn't deliver the queued emails for a further 7-hours, resulting in a delay of 14-hours from when the emails were sent to when we received them. We spoke to the Symantec support team and they were unable to push the emails through. We discovered that if the mail server had been down for more than 14-hours, the system only retrys once every 12-hours for up to 7-days.

Describe your over overall experience with Symantec Email Did you find this product solved your business needs?

Overall, this solution does a good job at stopping spam. However, the service has numerous quirks that are frustrating. End user spam digest only allows users to release emails - no option to whitelist. Setting up content control policies are complicated and there is a delay from setting up the policy to it being implemented. If emails are queuing for inbound delivery, you don't have visibility of them.

MessageLabs were the leader in email security and had a great brand name. Symantec acquired MessageLabs a decade ago and have benefited from being a *large brand name*. However time has moved on and just having a great brand isn't enough. The service hasn't kept up with competitors.

Last year we conducted a competitive evaluation and migrated to a competitors service.