Live Chat Software

Read Reviews Of The Best Live Chat Software

What is Live Chat Software?

Live Chat Software allows you to interact with the people who visit your website. These tools allow you to implement code onto your site, which creates an instant messenger. This allows your sales or support team to chat directly with customers in real time. This can help customers find what they’re looking for, get answers to questions, and generate you leads. Live chat tools are proven to increase conversions and customers expect this functionality on websites.

Common Comparisons

LiveChat

LiveChat is a real-time, live-chat software tool for e-commerce sales and support that is helping e-commerce companies create a new sales channel.

This product is:

For: Companies who need to integrate with a number of platforms and manage a team of agents.

Not for: Companies looking for advanced chatbot features alongside agent live chat.

Score
9.4
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Drift

Drift is the world's leading conversational marketing and sales platform that helps businesses connect now with the customers who are ready to buy now.

This product is:

For: Customers looking for advanced chatbot features to enhance their conversion rates.

Not for: Customers looking for a low-cost solution fully focussed on live chatting rather than chatbots.

Score
9.4
Compare

Zendesk Chat

Strike up a conversation. Reach your customers instantly via web, mobile and messaging.

This Product is:

For: Customers looking for a flexible chat solution, alongside other customer service features such as Call Support.

Not for: Customers looking for a cost effective live chatting service, which is streamlined and very easy to use.

Score
9.4
Compare

LiveEngage

Our AI-powered conversational platform makes it easy for consumers to buy products and get answers to questions in messaging channels they already use every day.

This product is:

For: Customers looking for a live chat solution with customisable and flexible chat bot and agent functionality.

Not for: Small businesses only looking for agent live chat with the easiest agent management system.

Score
9.3
Compare

SnapEngage

SnapEngage offers enterprise chat software for sales and support teams. With over 21K users in 87 countries, our clients consistently capture more leads, increase CSAT/NPS and lower cost per interaction after implementing SnapEngage.

This product is:

For: Mid-sized companies looking for an easy to use, flexible live chat solution with multiple features.

Not for: Companies looking for advanced chatbot features.

Score
9.3
Compare

LiveChat

LiveChat is a real-time, live-chat software tool for e-commerce sales and support that is helping e-commerce companies create a new sales channel.

This product is:

For: Companies who need to integrate with a number of platforms and manage a team of agents.

Not for: Companies looking for advanced chatbot features alongside agent live chat.

9.4

Drift

Drift is the world's leading conversational marketing and sales platform that helps businesses connect now with the customers who are ready to buy now.

This product is:

For: Customers looking for advanced chatbot features to enhance their conversion rates.

Not for: Customers looking for a low-cost solution fully focussed on live chatting rather than chatbots.

9.4

Zendesk Chat

Strike up a conversation. Reach your customers instantly via web, mobile and messaging.

This Product is:

For: Customers looking for a flexible chat solution, alongside other customer service features such as Call Support.

Not for: Customers looking for a cost effective live chatting service, which is streamlined and very easy to use.

9.4

LiveEngage

Our AI-powered conversational platform makes it easy for consumers to buy products and get answers to questions in messaging channels they already use every day.

This product is:

For: Customers looking for a live chat solution with customisable and flexible chat bot and agent functionality.

Not for: Small businesses only looking for agent live chat with the easiest agent management system.

9.3

SnapEngage

SnapEngage offers enterprise chat software for sales and support teams. With over 21K users in 87 countries, our clients consistently capture more leads, increase CSAT/NPS and lower cost per interaction after implementing SnapEngage.

This product is:

For: Mid-sized companies looking for an easy to use, flexible live chat solution with multiple features.

Not for: Companies looking for advanced chatbot features.

9.3

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